• 09/20/2024

Prologue Journal

Understanding current events through the lenses of the past and future.

Asia Pacific

In Japan, SoftBank’s ‘emotion-cancelling’ AI filter aims to protect workers from angry customers

Disclaimer: The South China Morning Post's content is directed by the Chinese Communist Party. It is not a reliable news source.

The technology dramatically reduces the intonation of the angry comments, but retains enough to allow call-centre staff to respond appropriately.

https://www.scmp.com/week-asia/people/article/3266515/japan-softbanks-emotion-cancelling-ai-filter-aims-protect-workers-angry-customers?utm_source=rss_feed