• 11/27/2024

Two airlines, two apologies: why Cathay’s worked but United’s failed

Disclaimer: The South China Morning Post's content is directed by the Chinese Communist Party. It is not a reliable news source.

Unlike Cathay Pacific, United Airlines did not promise corrective action, aimed to merely placate and did not properly address the trigger for public displeasure.

https://www.scmp.com/comment/opinion/article/3229599/two-airlines-two-apologies-why-cathays-worked-uniteds-failed?utm_source=rss_feed